Data Privacy Policy - ARC Africa

Introduction

Your privacy is important to us. This privacy statement describes the personal data (“ARC AFRICA”) collects; we also describe personal data collected from you, what we do with the personal data, how we might access the personal data and who it might be shared with. We use your personal data to provide and improve our service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. This policy statement should be read together with ARC Africa Terms and Conditions, Its of Use for all other products and services we offer. Where there is a conflict, this policy statement shall prevail. This statement applies to all holders, companies, customers, suppliers, agents, traders and all visitors frequenting any of Arc Africa premises.

“ARC AFRICA”, “we” or “us”, “our” and “ours” means Arc Africa, The word “includes” means that what follows is not necessarily exhaustive and therefore the examples given are not the only things/situations included in the meaning or explanation of that text.

Collection of Information

We collect your personal information through performance of contract with holder and or with your knowledge and consent when you do any of the following (please note that this list is not exhaustive):

When you interact with our service through our staff, including but not limited to online registration or use of our product or service online, on a mobile or other devices.
When you subscribe to third-party services, websites, social media platforms or emails;
When you ask for more information about a product or service or contact us with a query or complaint;
When you respond to or participate in our survey.
We may also collect your information from other organizations, fraud prevention agencies and business directories;
We might collect your information when you interact with us as a contractor/subcontractor supplier, agent, merchant or dealer as prescribed in this document;
We might also collect information when you visit our premises.

How we use Your Information

We will always treat Your Information as confidential. We will use good practices to keep it secure and will otherwise abide by the relevant data protection and privacy laws.

Retention of Your Personal Data

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes it was intended for, including and not limited for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you. To determine the appropriate retention period for personal data, we will consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, the need to comply with our internal policy and the applicable legal, regulatory, tax, accounting or other requirements.

Transfers of Your Personal Data

Your personal data is processed at the company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to and maintained on computers located outside of your residence. On International Data Transfers From time to time we may need to transfer your personal information outside the Republic of Kenya to provide a particular product or service. Where we send your information outside Kenya, we will make sure that your information is properly protected in accordance with the applicable Data Protection Laws.

Direct Marketing

You might be required to choose or provide us with any other form of explicit consent before receiving marketing messages from us.
You may ask us to stop sending you marketing messages at any time by writing to us or logging into our website, www.arcafrica.co. and checking or un-checking relevant boxes to adjust your marketing preferences or by following the opting out links on any marketing message sent to you or by attending to us or contacting us at any time through the provided contacts.
Where you choose not to receive these marketing messages, this will not apply to personal data provided to us as a result of a product, service already taken up, warranty registration, product or service experience or other transactions

The Use of Cookies

i) We may store some information (using “cookies”) on your computer when you visit our websites. This enables us to recognize you during subsequent visits. The type of information we gather is not-personal (such as: the Internet Protocol (IP) address of your computer, the date and time of your visit, which pages you browsed and whether the pages have been delivered successfully.
ii) We may also use this data in aggregate form to develop customized services, tailored to customer’s interests and needs. Should we choose to do so, it is possible (depending on the browser you are using), to be prompted before accepting any cookies, or to prevent your browser from accepting any cookies at all. This will however cause certain features of the web site not to be accessible.

The Use of Hyperlinks

Our websites may provide hyperlinks to other locations or websites on the Internet. These hyperlinks may lead to websites published or operated by third parties who are not affiliated with or in any way related to us and have been included in our website to enhance your user experience and are presented for information purposes only.

We do not endorse, recommend, approve or guarantee any third- party products and services by providing hyperlinks to an external website or webpage and do not have any co-operation with such third parties, Public unless otherwise disclosed. We are not in any way responsible for the content of any externally linked website or webpage.

By clicking on a hyperlink, you will leave the Arc Africa webpage and accordingly you shall be subject to the terms and conditions of use, privacy and cookie policies of the other website that you have chosen to visit.

Access to and updating your Information.

To update your information, go to https://arcafrica.co.ke/customer-registration/ and sign in to Arc Africa products and services, or update your personal information. You can change how we get in touch with you and your account details whenever you like.

How to Contact us

Should you wish to contact us on any of above topics ion this data privacy policy, You can email us on info@arcafrica.co.ke or submit a request via our digital platforms. To contact our Data Controller and Processor, below are the contact details;-

Data Protection Officer,
Arc Africa,
13th Floor, Delta Corner 2 Chiromo Road, Westland’s
P. O. Box 102432 – 00101 JAMIA, NAIROBI
Mobile: +254 746 439772, +254-736-572-115
Email: info@arcafrica.co.ke
Website: www.arcafrica.co.ke

Non-Compliance

For Non-Compliance with this Statement Arc Africa shall have the right to terminate any agreement with you for failure to comply with the provisions of this statement and reject any application for information contrary to this statement.

Amendments to this Statement

Arc Africa reserves the right to amend or modify this statement at any time. If Arc Africa amends this statement, You can access the most current version of the privacy statement by clicking this link Arc Africa Privacy Policy Statement so that you will always know how your personal information is being used or shared. Any amendment or modification to this statement will take effect from the date of notification on the Arc Africa website.